Privacy Policy

RG Stays is a UK short-term accommodation management company. We provide professional management services to property owners and landlords.

Our postal address is 17 Walpole Road, Great Yarmouth NR30 4NG.

If you have any questions about this policy or how we handle your information, you can contact us at hello@rgstays.co.uk.

When you complete our property assessment form, we collect the details you choose to give us: your name, email address, phone number, property location, property type, number of bedrooms, your current letting situation and anything you include in your message.

We do not collect any other personal information about you when you browse this website.

We use the information you provide only to respond to your enquiry and to discuss whether RG Stays could be a good fit for your property. This includes contacting you by email or phone using the details you have given us.

The lawful basis for this is taking steps at your request before entering into a contract, and our legitimate interest in responding to genuine enquiries about our services.

We do not use your information for marketing lists, and we do not sell or share your information with third parties for their own marketing.

Details submitted through our form are sent to us by email so that we can reply to you. Emails are processed by our email delivery provider purely to deliver the message to us.

This website is hosted by a third-party hosting provider, which may process standard technical information (such as your IP address) in order to serve the site and keep it secure.

This website does not use cookies. We do not use analytics, advertising or tracking technologies, and we do not store any information in your browser.

Our website hosting provider may set strictly necessary cookies for security purposes only. These are automatic, do not identify you personally and are not used by us for any other purpose.

We keep enquiry details only for as long as needed to deal with your enquiry and any follow-up conversation. If you become a client, we will keep the information needed to provide our services and to meet our legal and accounting obligations.

Under UK data protection law, you have the right to ask for a copy of the personal information we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, and to withdraw consent where we rely on it.

To exercise any of these rights, email us at hello@rgstays.co.uk and we will respond as soon as we can.

If you are unhappy with how we have handled your information, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

We may update this policy from time to time. The latest version will always be published on this page.